Archive for August, 2009

Managing Hispanics: How to Ask for Suggestions-Risk Free

Thursday, August 27th, 2009

Thanks for coming back to check things out. I hope you've used this information to take respectful win-win action. Make it a Great Day! Emeric

cultural-brick-through-a-windowWARNING: TOP GREEN INDUSTRY MANAGEMENT GURU IGNORES HISPANICS

What I mean is a well known and respected green industry management guru with the initials JP wrote a neat and concise article referencing lean methods and working smarter. I’m all for that.

JP goes on to say one huge waste in your business (my words) is unused employee creativity.

Since your workers are your most valuable asset, it makes sense to tap their minds for suggestions.  O.K.

JP goes on to suggest management should regulary ask the newest hires, “How do you think we can do this better?”

For your 3rd generation and beyond  Americans, then this is one perfectly usable technique.

What if your workers are immigrant Mexicans or Central Americans?

Does the same tactic work?

Here comes the brick through the window.

By asking your newest Latino workers you alienate your best Latino workers with tenure.
By asking your newest Latino workers you put them between a rock and hard place because they are group oriented and the group should deliver suggestions through the group leader, NOT the newest arrival.

By asking your newest Latino workers you create an awkward, uncomfortable situation because the other workers may automatically think the new guy is trying to get in good with the owner.

Now the new worker is a target for sabotage. A candidate for failure because of an innocent article that assumes everyone thinks exactly like…an anglo-saxon.

Not your workers’ fault. Not yours either.

Unless you keep your ear plugs in when I’m whispering.

Lesson: Anything the management gurus say to do with your workers, first ask yourself “Does this work with the Mexican culture or Guatamalen culture” or whichever culture you have .

If you’re not sure, don’t do it. Get the correct advice.

30 seconds spent saying or doing something you “think” is innocent or good, can make you guilty and you’ll never know what went wrong.

You’ll only see the symptoms: Lost profit margin. Lost worker. Lost client.

So, patiently listen to what I say. And if you implement what I suggest, your life will run smoother.

Please send me your comments and questions.

To Your Success, To Your Workers’ Success,

Emeric

Hispanic Workers: Money, To Lend or Not To Lend

Friday, August 21st, 2009

Do you lend money to your workers?   lending-money-to-workers

Maybe you’ve advanced money or made a small loan.  Perhaps you used the H-2B program and you fronted $50 or $100 just to help get the worker started out.

If you fronted the money, the worker assumes you are most likely the owner.

Understand, your worker will want to pay you directly. They don’t want to give the money to somebody to give to you because they want you to see they are trustworthy.

Furthermore, if they give the money to a supervisor or another worker there’s the potential the money doesn’t get to you. What if the go-between skims a little off the top?

Let your supervisors know workers should pay you back directly.

When you are given the money, shake the worker’s hand and thank him.
He’s going to thank you and feel you are trusting him.
This also shows mutual respect.

What does this all mean?

Greater trust and respect lead to greater morale, loyalty, and productivity. 

Happy owner-Happy workers-Better profits-It’s all good.

By the way, other than an initial $50 or $100 to help someone start out,
I DO NOT recommend ever lending money to the workers. It creates jealousy and resentment among the crews,  and abuse of YOU.

Leave me a comment about lending money to workers.

To Your and Your Workers’ Success,

Emeric