Posts Tagged ‘managing hispanics’

Interpreting: Bob Hope Syndrome

Friday, September 18th, 2009

Thanks for coming back to check things out. I hope you've used this information to take respectful win-win action. Make it a Great Day! Emeric

Growing up, my first language was Spanish. If you didn’t know, I grew up in Southern California. Both my parents were born and raised in Mexico.Bob Hope

I have a brother, 3 years older than me and a couple of sisters, one 6 years older, the other 9 years younger than me.

My Mom’s English, when I was a kid, was pretty broken, but she tried hard and she has a great sense of humor.

Well, one day my Mom looks at my brother and says in her broken English “You are a Bob Hope”.   “You are a Bob Hope.”

My sister and brother both had a puzzled look on their faces.  I was only about 9 years old and confused.

And my 15 year old sister says, “What do you mean a Bob Hope?” (more…)

Managing Hispanics: How to Ask for Suggestions-Risk Free

Thursday, August 27th, 2009

cultural-brick-through-a-windowWARNING: TOP GREEN INDUSTRY MANAGEMENT GURU IGNORES HISPANICS

What I mean is a well known and respected green industry management guru with the initials JP wrote a neat and concise article referencing lean methods and working smarter. I’m all for that.

JP goes on to say one huge waste in your business (my words) is unused employee creativity.

Since your workers are your most valuable asset, it makes sense to tap their minds for suggestions.  O.K.

JP goes on to suggest management should regulary ask the newest hires, “How do you think we can do this better?”

For your 3rd generation and beyond  Americans, then this is one perfectly usable technique.

What if your workers are immigrant Mexicans or Central Americans?

Does the same tactic work?

Here comes the brick through the window.

By asking your newest Latino workers you alienate your best Latino workers with tenure.
By asking your newest Latino workers you put them between a rock and hard place because they are group oriented and the group should deliver suggestions through the group leader, NOT the newest arrival.

By asking your newest Latino workers you create an awkward, uncomfortable situation because the other workers may automatically think the new guy is trying to get in good with the owner.

Now the new worker is a target for sabotage. A candidate for failure because of an innocent article that assumes everyone thinks exactly like…an anglo-saxon.

Not your workers’ fault. Not yours either.

Unless you keep your ear plugs in when I’m whispering.

Lesson: Anything the management gurus say to do with your workers, first ask yourself “Does this work with the Mexican culture or Guatamalen culture” or whichever culture you have .

If you’re not sure, don’t do it. Get the correct advice.

30 seconds spent saying or doing something you “think” is innocent or good, can make you guilty and you’ll never know what went wrong.

You’ll only see the symptoms: Lost profit margin. Lost worker. Lost client.

So, patiently listen to what I say. And if you implement what I suggest, your life will run smoother.

Please send me your comments and questions.

To Your Success, To Your Workers’ Success,

Emeric

Racial Bias Obstacles and Hispanic Labor Force Success: What Green Industry Editors Won’t Admit, But You Must Know to Succeed

Tuesday, July 14th, 2009

   I have a story to tell you about a Green industry magazine Editor that had the guts to tell me the truth about who he/she really answers to (no names or gender mentioned to protect the innocent-but the editor is well-known).  

   The editor and I were discussing my respectful Mexican workforce strategies and tactics.  I was looking for a sponsorship from one of their magazines, BUT the editor said “it looks like you’re racially biased.”

   I was floored. It felt like I was in the “Invasion of the Body Snatchers” and all-of-a-invasionofthebodysnatcherssudden the zombie is screaming and pointing at me.

   Racially biased? According to one definition, racial bias means a “pre-formed” negative opinion or attitude toward a group of persons who possess common physical characteristics.   

   I said to the editor, my clients employ Mexicans and Central Americans (I won’t list all the countries). AND my clients want respectful, yet no B.S. specific tips, tactics and strategies to quickly and successfully manage their workforce.

  So if I don’t talk about the “symptoms” my clients experience with their workforce, how would they know if they had potential or on-going profit killing problems?” 

  The editor said if he got one phone call regarding racism, that would be one call too many.  Then I said “you wouldn’t want that call coming from an advertiser like Caterpillar or Bobcat.”

  The phone went silent. 

 I didn’t press the issue. I thanked the editor for the phone time. The editor did say they were willing to revisit the subject if I “changed” my information.

The editor didn’t offer suggestions or define change.

 Can an editor serve two masters- the advertisers and the subscribers?  If the magazine is free, who pays the Editor?  You know the answer.

What I talk about is very specific to quickly and respectfully managing by knowing and celebrating the CULTURAL differences of your workers.

 Unfortunately, not understandable to  people who don’t own or manage businesses with a Mexican labor force – or Guatemalan or Honduran, etc. 

   Today’s Takeaway: What we discuss here the industry media won’t effectively  touch with a 10-foot pole. Watch out for the watered down, no real specifics, politically correct, articles you’re served up in your trade industry publications, online or paper.  I’ve seen and recommended articles in other publications, but usually as gentle reminders.

 I understand the editor’s position. He/she must look out for his and his employees’ best interest. Even if it means compromising on the important.

 Thank you for your loyalty. I refuse to compromise my clients and subscribers.

  Give me your opinion. Click on comments or shoot me an email. If you don’t want me to share your comments, let me know. Do you want specifics or just feel good watered-down ideas?

 To Your Success,
 Emeric